[r/artificial]score: 0.13

New York City Proposes Fines for AI Chatbot Doom Loops

October 20, 2026

New York City officials are considering legislation to fine companies that trap users in repetitive or non-functional AI chatbot interactions. This move targets the user experience friction caused by inadequate automated customer service agents.

HOW THIS AFFECTS YOU

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founderYou may face regulatory penalties if your customer service agents fail to provide effective paths to human resolution.

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policyThis represents a shift toward holding companies legally accountable for the quality and utility of their automated interfaces.

read original ↗madrobot.blog

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