OpenAI Customer Reports Unexplained Loss of Codex Credits and Account Access
August 5, 2026
A user reports a zero-usage balance wipe of 491.8 Codex credits and failure of a subsequent $48.40 credit purchase. OpenAI support confirmed the balance remained at zero despite successful payment, eventually resulting in the removal of Codex from the user account.
HOW THIS AFFECTS YOU
●
founderUnreliable billing and credit management can lead to immediate churn and reputational damage.